IR and Juniper
Based on Juniper Networks deeper understanding of the particular needs of the customers in the region, Juniper decided to establish a PTAC (Primary TAC, L1 / L2) team in Jordan. To accelerate this deliverable, Juniper Networks signed an outsource partner agreement with Instant Response. Juniper Networks consider Instant Response as an ideal partner because we understand the challenges of providing the right level of support services in Arabic speaking countries to include language support, and local time-zone support.
Instant Response as a Juniper Networks Regional Support Provider will be providing Juniper customers with Level 1 and Level 2 support (PTAC) services in order to meet the coverage needs and provide the required business level support to the Juniper customer base. Instant Response understands the need to ensure highest quality post-sales support for Juniper customers, and will complement Juniper service and support capabilities. Instant Response team will focus on customers in the META region, and will be part of the EMEA JTAC support ecosystem, and will support cases from across the region.
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