IR and Juniper

Based on Juniper Networks deeper understanding of the particular needs of the customers in the region, Juniper decided to establish a PTAC (Primary TAC, L1 / L2) team in Jordan. To accelerate this deliverable, Juniper Networks signed an outsource partner agreement with Instant Response. Juniper Networks consider Instant Response as an ideal partner because we understand the challenges of providing the right level of support services in Arabic speaking countries to include language support, and local time-zone support.

Instant Response as a Juniper Networks Regional Support Provider will be providing Juniper customers with Level 1 and Level 2 support (PTAC) services in order to meet the coverage needs and provide the required business level support to the Juniper customer base. Instant Response understands the need to ensure highest quality post-sales support for Juniper customers, and will complement Juniper service and support capabilities. Instant Response team will focus on customers in the META region, and will be part of the EMEA JTAC support ecosystem, and will support cases from across the region.

About Juniper Networks

 Juniper Networks is revolutionizing the economics of global information exchange. Juniper Networks purpose-built, high-performance IP platforms enable customers to support many different services and applications at scale. Service providers, enterprises, governments, and research and education institutions worldwide rely on the company to deliver products for building networks that are tailored to the individual needs of their users, services, and applications.

Juniper Networks focuses on customers who derive strategic value from their networks. These customers constantly face trade-offs in their efforts to deliver a secure and dependable experience for their users. Protecting their infrastructure in the face of increasingly sophisticated and frequent security attacks, versus providing open and flexible network services to users Sophisticated intelligence at scale, versus superior performance The flexibility and economics of the Internet, versus the security and reliability of private networks. These trade-offs can be eliminated by a high-performance infrastructure that enables security and networking to work together. With this type of infrastructure, Juniper Networks customers understand not only who their users are, but also what they are allowed to do on the network. The delivery and performance of communications based on the needs of the application and the user are ensured.

Only Juniper Networks can deliver this secure, dependable infrastructure for customers with strategic networking requirements. A leader in innovation, the company has a solid track record of delivering best-in-class networking and security products to solve the industry's most difficult problems. Thousands of service providers — including the world's 25 largest — government, and enterprise customers rely on Juniper Networks innovations and highly  scalable, reliable networking and security platforms to deliver the best user experience with the lowest total cost of operations.